Terms and Conditions for Landscaping Clapham

These Terms and Conditions set out the basis on which landscaping services are provided by us in relation to landscaping Clapham and surrounding areas. By booking any service with us, you agree to be bound by these terms, which apply to all quotations, site visits, works, and related services unless otherwise agreed in writing. These terms are intended to create a clear and fair framework for residential and commercial clients seeking garden and grounds maintenance, planting, turfing, patio work, fencing, clearance, and similar outdoor services.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the client” refers to the person or organisation requesting the work. Any reference to “the works” includes the full range of agreed landscaping activities, materials supply, waste removal, and any additional labour that has been approved. These terms should be read carefully before confirming a booking, as they define the rights and responsibilities of both parties.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any provision is found to be unlawful, unenforceable, or invalid, the remaining provisions shall continue in full force. We may update these terms from time to time, and the version applicable to your booking will be the one in place at the time the order is confirmed.

1. Booking Process

Bookings for landscaping in Clapham are normally made following an enquiry and, where necessary, a site assessment. We may provide an estimated quotation based on photographs, measurements, descriptions, or an in-person inspection. Any estimate is provided in good faith but may be revised if the actual site conditions differ from the information supplied. A quotation will become a binding booking only when accepted by you and confirmed by us, either in writing or by other clear agreement.

It is your responsibility to provide accurate and complete information about the site, including access, slope, drainage, underground services, boundaries, existing structures, and any known restrictions. If the works require planning permission, consent, permission from a managing agent, leaseholder approval, or any other third-party approval, you must obtain this before work begins unless we expressly agree otherwise. We may refuse, suspend, or reschedule works if the site is unsafe, inaccessible, or materially different from the information provided.

All dates and times are scheduled subject to availability, weather, supply conditions, and operational capacity. While we will aim to attend on the agreed date, landscaping work may be delayed by adverse weather, seasonal limitations, material shortages, or circumstances beyond our control. Where a delay occurs, we will seek to notify you as soon as reasonably possible and agree a revised date. Time is not of the essence unless expressly stated in writing.

The scope of work will be as described in the quotation or booking confirmation. Any request to change the agreed specification, including a change in materials, finish, dimensions, planting scheme, or disposal requirements, may result in a revised price and revised completion date. We are not obliged to carry out additional work unless it has been confirmed by both parties.

If the client is not present at the site during the works, you must ensure suitable access arrangements are in place and that all instructions are provided in advance. Where keys, codes, or passes are supplied, you do so at your own risk unless otherwise agreed. We will take reasonable care of any entrusted access materials, but we do not accept responsibility for losses arising from third-party misuse outside our control.

2. Payments

Payment terms will be specified in the quotation or invoice. Unless otherwise agreed, deposits may be required to secure materials, labour slots, or specialist subcontractors. Deposits are generally non-refundable except where cancellation rights apply under these terms or where we are unable to perform the works. The balance is due upon completion of the works or on another agreed milestone. For larger projects, staged payments may be requested at defined points.

All prices are stated in pounds sterling and may be subject to VAT where applicable. Quotations are based on the information available at the time and may exclude work not expressly included. If unforeseen work becomes necessary because of hidden conditions, such as contaminated soil, concealed utilities, rotten timbers, poor drainage, or unstable ground, we may provide a revised quotation before proceeding. We will not carry out chargeable variation work without informing you first, except where urgent action is needed to prevent damage or danger.

Late payment may result in suspension of further work, retention of completed materials on site where lawful, and/or recovery action. We reserve the right to charge interest and reasonable debt recovery costs on overdue sums in accordance with applicable law. Until full payment has been received, any materials supplied by us may remain our property to the extent permitted by law. Failure to pay may also affect the availability of future maintenance or warranty-related visits.

Receipts, invoices, and statements will ordinarily be issued electronically unless otherwise agreed. You must notify us promptly if you believe an invoice is incorrect, giving full details of the issue. If a payment is returned, reversed, or declined, you remain responsible for the sum due and any associated bank or administration charges lawfully incurred. Discounts, promotional offers, or special rates are valid only for the period and terms stated at the time of issue.

3. Cancellation and Rescheduling

You may cancel a booking by giving notice in writing. If you cancel more than 48 hours before the scheduled start time, any deposit treatment will depend on the amount of preparatory work, materials ordering, and third-party commitments already made. Where cancellation occurs after materials have been ordered or work preparation has started, we may retain all or part of the deposit to cover costs reasonably incurred. This does not limit any rights you may have under consumer protection law.

If you wish to reschedule, we will try to agree a new date, but availability cannot be guaranteed. Where a booking is postponed by the client at short notice, we may require a new deposit or administrative fee if our team, materials, or subcontractors have already been reserved. If we have to cancel due to illness, unsafe conditions, supply failure, or other reasonable cause, we will either rearrange the appointment or refund any payment due for work not carried out.

If you fail to provide access, fail to obtain necessary permissions, or are otherwise unavailable at the agreed start time, we may treat the appointment as cancelled by you and charge reasonable costs. If the site is not ready for the works, including where surfaces are obstructed, areas are occupied, or waste has not been cleared as agreed, we may postpone attendance and recover our wasted time and travel costs where lawful.

4. Liability

We will perform our landscaping services with reasonable care and skill. However, outdoor work involves natural variation, site-specific risks, and conditions that cannot always be fully controlled. Except where prohibited by law, our total liability for loss or damage arising from any booking shall be limited to the amount paid or payable for the specific works giving rise to the claim. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

We are not responsible for pre-existing defects, hidden structural problems, underground utilities, weak ground conditions, subsidence, or damage caused by prior installations unless caused by our negligence. We shall not be liable for indirect or consequential losses, loss of profit, loss of enjoyment, or any costs resulting from delay where the delay is outside our reasonable control. You are responsible for removing or protecting personal items, vehicles, furniture, ornaments, and fragile features before work starts unless we have agreed to handle them.

If we are instructed to work near boundaries, trees, retaining walls, drainage channels, or other sensitive features, we will take reasonable precautions but cannot guarantee against all accidental disturbance where the condition of the feature is unknown or defective. You should inform us of any special concerns before the works commence. Where plants, turf, or materials are supplied by third parties at your request, we are not liable for defects in those items unless the defect is caused by our handling or installation contrary to instructions.

All recommendations we make about planting, maintenance, or materials are based on general professional experience and the information available at the time. Growing outcomes depend on weather, soil, drainage, aftercare, and seasonal factors. We cannot guarantee that all planting will thrive in every case, although we will use reasonable skill in selection and installation. Any workmanship guarantee, if offered, will be stated separately and will not cover neglect, misuse, adverse weather, or third-party interference.

5. Waste Regulations and Site Clearance

Where our service includes garden clearance, removal of soil, green waste, rubble, old timber, fencing, paving offcuts, or other debris, waste handling will be carried out in accordance with applicable UK waste legislation. Waste will be transported only by authorised persons using appropriate methods and taken to licensed facilities or otherwise handled lawfully. We may segregate recyclable and non-recyclable waste where practical and will use reasonable efforts to minimise environmental impact.

Unless otherwise agreed in writing, the client is responsible for declaring any hazardous or specialist waste on site before work begins. This includes asbestos-containing material, contaminated soil, oil, chemicals, sharp waste, medical waste, gas cylinders, or any item requiring specialist disposal. If such waste is discovered unexpectedly, we may stop work immediately and revise the quotation to reflect additional handling, safety measures, and disposal charges. We will not knowingly transport or dispose of prohibited waste without appropriate arrangements.

You must not place regulated waste in areas that make collection unsafe or unlawful. If access to waste removal is restricted, or if waste exceeds the agreed amount, we may leave the surplus on site and advise on next steps. Any waste transfer documentation required by law will be completed in line with legal obligations, and you agree to provide any information reasonably needed for compliance. Ownership of waste passes in accordance with applicable law and the agreed service terms.

6. Client Responsibilities

You must ensure the site is reasonably safe and accessible on the agreed date. This includes securing pets, notifying us of hazards, ensuring children are kept away from active work areas, and warning us of irrigation systems, hidden services, fragile structures, or boundary issues. You are also responsible for confirming that any requested works do not breach lease terms, local restrictions, or covenants applicable to the property.

Where plants, materials, or fixtures are chosen by you, you are responsible for confirming that they suit the intended purpose, unless we expressly advise otherwise. We may refuse to use unsuitable or unsafe materials. If you request a particular finish, layout, or species despite our recommendation, we will not be liable for resulting performance issues where the instruction was followed accurately. You should also arrange for any necessary care immediately after completion, particularly for lawns, newly planted borders, and soft landscaping.

We may take photographs of completed works for record-keeping, training, insurance, or portfolio purposes, provided they do not reveal personal data unlawfully. If you do not want identifiable features included, you should notify us in advance. Any intellectual property in drawings, plans, sketches, and design concepts created by us remains our property unless transferred in writing.

7. Variations, Delays, and Force Majeure

We may need to vary the works where site conditions, regulatory requirements, material availability, or safety considerations change. Any variation may affect the price and timing. In the event of events beyond our reasonable control, including severe weather, supplier failure, transport disruption, public health restrictions, accidents, strikes, or utility interruptions, we may suspend or postpone the works without liability for delay. In such circumstances, we will endeavour to resume as soon as reasonably practicable.

If a delay or suspension materially affects the booking, either party may discuss termination of the affected portion of the works. In that case, you will pay for work already completed, materials already ordered, and reasonable commitments already made. We will not be liable for losses arising from force majeure events, provided we have taken reasonable steps to mitigate their effect.

8. Complaints and Rectification

If you consider that any part of the works has not been carried out in accordance with the agreement, you must notify us within a reasonable time after completion, providing enough detail for us to investigate. We may request access to inspect the issue and, where appropriate, we may offer to repair, amend, or complete the relevant work. This remedy will normally be the first course of action before any further claim is considered.

We are not responsible for issues caused by failure to follow aftercare advice, by interference from others, or by ordinary wear and tear. Soil movement, plant establishment, seasonal changes, and settlement are natural occurrences in landscaping projects and are not automatically defects. If a matter is disputed, both parties should act reasonably and preserve relevant evidence where possible.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights that apply. If you are entering into a contract as a business, you confirm that you have authority to bind that business to these terms.

Any failure or delay by us in enforcing a provision shall not waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation. These terms, together with any written quotation or confirmed variation, form the entire agreement between the parties in relation to the relevant landscaping works, unless otherwise required by law.